Director, Quality

SUMMARY:

As the Sr. Director of Quality, you will be a part of IRRAS’ Leadership team with the primary responsibility of developing and implementing Quality Systems. The role is strategically important for the success of commercialization goals, ensuring continuous improvement and high-quality devices enter emerging, regulated, and global markets. You will serve as the subject matter expert to the executive team and provide guidance in areas related to quality, compliance, regulations, and clinical documentation for global registration. By working closely with the leaders of the company across all departments, this position will introduce and lead transformational efforts for improving product quality and driving a culture of quality throughout the company.  The hands-on Quality and Regulatory representative will be responsible for managing a team of quality professionals assessing their performance and providing guidance for further individual development and setting goals for the function.

ESSENTIAL FUNCTIONS:

  • Responsible for development, implementation, maintenance, and overall success of the company’s quality and regulatory programs and strategies, including articulating quality standards and objectives, developing methods to embed quality into the product development and manufacturing processes, establishing vendor relationships and quality standards, and developing and implementing innovative programs to focus employees on improving product quality.
  • Ensure the Quality System is effectively established, implemented and maintained in accordance with applicable standards.
  • Acts as the Quality Management Representative for regulatory authorities
  • Develop and support design transfer activities by implementing standardized quality centric launch practices that enable business strategies.
  • Create and promote Quality and regulatory awareness level as determined within the organization.
  • Act as a contact person for ongoing NPD Projects to make sure to provide right amount of resources.
  • Provides effective oversight of the execution of the Quality Plan, any Risk Management activities, and of all design related activities during the product/system lifecycle.
  • Ensure compliance to FDA regulations and other Regulatory Agencies as required, guidelines and policies to all products and operations are consistent with those regulations.
  • Manages the review and approval of finished products manufactured for and by the company in accordance with their approved specifications.
  • Oversee all inspections and questions relating to the Quality operation of our contract manufacturer.
  • Oversee the performance of internal and external audits.
  • Review, edit, and maintain all departmental policies, procedures, and trainings. 
  • Manages product recall activities to include recall policies and procedures for the company.
  • Additionally, manage product compliant activities and processes.
  • Support and attend to internal and external Audits for the organization.
  • Manage IRRAS Quality events – deviations, non-conformances, CAPAs, customer complaints, process change controls, recalls, etc.
  • Evaluate deviations, non-conformances, out of specifications, customer complaints and process. change controls for completeness and impact on product quality. 
  • Review, consult, and approve risk analysis performed for COs, NCMRs, recalls, etc. 
  • Work with operations on the implementation of process programs and controls. 
  • Investigate and works with other departments to resolve quality issues related to area assigned. 
  • Review records and data for product release. 
  • Oversee Quality system training and lead development of training programs regarding all aspects of producing quality products. 
  • Performs trending of established quality metrics.
  • Act as an agent of positive change, innovation and continuous quality improvement, with the ability to influence across functions.

ADDITIONAL DUTIES:

  • Plan and schedule projects in a manner consistent with corporate objectives.
  • Work with product development staff to ensure that products under development are compliant with FDA and ISO requirements.
  • May perform additional duties as assigned or directed by management from time to time.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s degree in life science or related field or the equivalent combination of education and/or experience. Engineering degree preferred.
  • 10+ years’ experience in biotech or Medical Device/IVD industries (GMP regulated environment) working in a QA/RA leadership role.
  • Extensive experience hosting regulatory inspections and interacting with regulators.
  • Strong understanding of global registration requirements and demonstrated track record of successful market access. 
  • Experience with computer software validation (CSV) and implementation for QMS and ERP software packages, including user requirements gathering and specification development, process workflow documentation, validation script writing, and IQ/OQ/PQ test case execution.
  • General understanding of ICH, cGMP, cGDP, FDA, ISO, MDR, Healthcare compliance and applicable regulations and industry standards regarding clinical research and regulation of medical devices.
  • Effective manager with ability to mentor and develop members of the QA/RA teams through coaching and effective performance management.
  • Proven ability to create culture of accountability and ownership.

REQUIRED SKILLS:

  • High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction.
  • Excellent communications and presentation skills.
  • Ability to develop and manage a high-performance team focused on accountability and meeting and exceeding expectations.
  • Ability to lead, influence, create and work within cross-functional team environments.
  • Assertive, take-charge, proven manager with a strong results orientation, positive “can do” attitude and a sense of urgency to get things done.

REQUIRED COMPETENCIES:

  • Performance Orientation – Is driven by personal performance; achieves all objectives detailed in IRRAS Department goals and comfortable with quantifiable assessments.
  • Impact Orientation – Performs to stated objectives and driven to make an impact on company goals and patients’ lives.
  • Competitive – Dedicated to a competitive spirit that supports the IRRAS goal to be the premier Medical Device company in the industry.
  • Sense of Urgency – Has the speed and agility dedicated to the company’s goals and performance.
  • Ability to Handle Pressure and Ambiguity – Comfortable with the pressure to be the best and the ability maintain composure and focus in situations of ambiguity and uncertainty.
  • Confidence – Confident in one’s skills and abilities; pursues everything with energy; demonstrates the drive and a need to finish especially in the face of resistance or setbacks.
  • Multitasking – Capable of performing multiple tasks over a certain period of time by executing them concurrently.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. 
  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Transition from standing and sitting often.
  • Required specific vision abilities might include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • The employee might occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. 

Daily exposure to PCs and networks.

The noise level in the work environment is usually moderate.

Travel might be required.

Disclaimer: 
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary Range: $140,000 – $180,000 per year

If this position interests you, click here to apply!

Neurocritical Care Educator – New York, NY

SUMMARY:

The Neurocritical Care Educator will function within the commercial division of the IRRAS organization to support the product launch and training for the IRRAflow and Hummingbird ICP product families.  This role’s primary responsibility will be to support the achievement of the company’s defined sales revenue targets by providing world class education, training, and product support to neurosurgeons, neurointensivists, and neurocritical nurses.  The Neurocritical Education Specialist shall use his/her neurocritical nursing experience, clinical acumen, and deep IRRAS product knowledge to provide the needed world class product and clinical education that helps drive revenue growth.

A close working relationship with sales management and Business Account Managers is required with this role to ensure that appropriate training is provided to targeted accounts at various stages of the product launch process.  This collaborative relationship shall work to assess the technical/clinical needs of the customer and develop a tailored training education plan, which will then evolve regularly after ongoing review of the account’s progress.

In addition, the Neurocritical Education Specialist will play a key role after a successful product launch to ensure that refresher training is provided at appropriate intervals.  Additionally, this role will work closely with designated Account Managers to support case coverage and to address any key customer questions or clinical objections that may arise.

This individual shall be viewed internally on intracranial bleeding, intracranial pressure monitoring, and other elements of neurocritical care that impact the IRRAS business.  In addition to customer education support, this individual shall assist in the development of technical and clinical competencies of the IRRAS team of Territory Managers, Country Managers, and Clinical Specialists.  Additionally, this individual’s expertise shall be regularly relied upon to provide input during the development of impactful marketing and education collateral and during the product development process.

ESSENTIAL FUNCTIONS:

  • Execute training programs and help to develop continually improving training materials under supervision of the Director of Marketing and Director of Training & Education, International.
  • Works closely with IRRAS sales professionals to drive product adoption and sales growth in target accounts. Assist Business Account Mangers with sales presentations and comprehensive education within the neurocritical care unit.
  • Support business objectives, inspire enthusiasm and confidence in product use and uptake, and increase the customer’s clinical understanding of IRRAS’ products.
  • Develops & executes clinical education programs for priority/target accounts that will promote knowledge, increase product utilization, and increase account revenue.
  • Provides field support for product and/or clinical questions from IRRAS counterparts and customers.
  • Build solid relationships with co-partnering sales associates. Provide customer training, case coverage, and clinical support.
  • Acts as a liaison with key physicians and nurses in the ICU regarding clinical needs, patient management direction, and effectiveness of IRRAS products.
  • Play a vital role in training new users and covering patient treatments to ensure appropriate patient outcomes during direct account launches and new market introductions by distribution partners.
  • Improve the competence and effectiveness of the field representatives, as well as distributor training and sales support personnel, by delivering programs based on their needs and ensuring that knowledge standards are achieved and documented. 
  • Gain product-related new information and feedback from the surgeons and sales force.
  • Participates actively in national neuroscience professional organizations to increase the company’s visibility and credibility.
  • Acts as a field resource to the Marketing Department during product development, new product introductions, and product promotions.
  • Maintains high level of clinical, market and product knowledge.
  • Operate with professionalism, passion, high visibility, and respected voice within the organization as expert that company’s products, training materials, and marketing collateral meet the needs of neurocritical care customer base.
  • Operates within defined budgets and strictly with in accordance with corporate policies and procedures.

ADDITIONAL DUTIES:

  • May perform additional duties as assigned or directed by management from time to time for internal and external training.

EDUCATION/EXPERIENCE REQUIRED:

  • Licensed Registered Nurse a plus.
  • Certified Neuroscience Registered Nurse (CNRN) or Critical Care Registered Nurse (CCRN) certification strongly preferred
  • Experience with ICU neuroscience patients, including leading training programs
  • Must have a working knowledge of intracranial pressure (ICP) monitoring, traumatic brain injury, and cerebrospinal fluid (CSF) drainage products in the ICU setting
  • Minimum of 3-5 years of related experience.
  • Highly flexible lifestyle that enables travel approximately 50% or greater of the month.
  • Strong skills in developing and delivering presentations (in lab, PowerPoint, individual training), solid knowledge of MS Office package
  • Experience interacting and coordinating multiple functions
  • Fluent in English with demonstrated competency in effective communication
  • Team oriented & self-motivated

REQUIRED SKILLS:

  • High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction.
  • Excellent communications and presentation skills.
  • Ability to develop and manage a high-performance team focused on accountability and meeting and exceeding expectations.
  • Ability to lead, influence, create and work within cross-functional team environments.
  • Assertive, take-charge, proven manager with a strong results orientation, positive “can do” attitude and a sense of urgency to get things done.

REQUIRED COMPETENCIES:

  • Performance Orientation – Is driven by personal performance; achieves all objectives detailed in IRRAS Department goals and comfortable with quantifiable assessments.
  • Impact Orientation – Performs to stated objectives and driven to make an impact on company goals and patients’ lives.
  • Competitive – Dedicated to a competitive spirit that supports the IRRAS goal to be the premier Medical Device company in the industry.
  • Sense of Urgency – Has the speed and agility dedicated to the company’s goals and performance.
  • Ability to Handle Pressure and Ambiguity – Comfortable with the pressure to be the best and the ability maintain composure and focus in situations of ambiguity and uncertainty.
  • Confidence – Confident in one’s skills and abilities; pursues everything with energy; demonstrates the drive and a need to finish especially in the face of resistance or setbacks.
  • Multitasking – Capable of performing multiple tasks over a certain period of time by executing them concurrently.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. 
  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Transition from standing and sitting often.
  • Required specific vision abilities might include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • The employee might occasionally lift and/or move up to 25 pounds.
  • Ability to drive long distances and commute via airplane or train when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. 

Daily exposure to PCs and networks.

The noise level in the work environment is usually moderate.

Travel will be required.

Disclaimer: 
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary Range: $90,000 – $110,000 per year

If you are interested in employment with IRRAS, apply here!

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